Subject: Tech Support Candidate - Kartik Mehla
From: Kartik Mehla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 13:26:30 -0500

| | Tech Support Test

Name | Kartik Mehla
E-mail | [email-masked]
Phone Number | (+91) 9992333421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Charkhi Dadri (Ready to relocate)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Cloud computing (Azure)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITBD | System administrator | NA | 22690
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends upon the error which i am getting.
In a general way the following steps need to be followed:-
1. Check the internet connection.
2. Is this problem with this website or other as well.
3. There is a possibility that the site is block on that computer by the organization.
4.Try to open in another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker by pressing the power button.
2. Go to the Bluetooth settings in settings menu in your phone.
3. Select add new device.
4. After few second speaker name will pop up then click on that and pair.
5. Then it shows connected.

What according to you makes you a good candidate for customer service or technical support job? | I am from technical background and have vary good knowledge about gadgets and technology and i had been working as System Administrator from past 1.6 years.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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