Subject: Tech Support Candidate - Sugam Chand
From: Sugam Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 10:05:19 -0500

| | Tech Support Test

Name | Sugam Chand
E-mail | [email-masked]
Phone Number | (91) 8859393195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA sector 36
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JUNGLEEGAMES INDIA PVT LTD | IT EXECUTIVE | 24/August /2019 | 24200
Previous Employer 1 | NEVITECH DATA SOLUTIONS PVT LTD | JR. NETWORK ENGINEER | 18/Sept/2018 | 19700
Previous Employer 2 | MAHARASTRA FEEDS PVT LTD | IT ASSISTANT | 20/DEC/2015 | 10000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I ll check the internet connection first. if it is running.
2) Second step is check the website if it is safe to use or not then try with https url Or open in another browser in incongnito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1) Open bluetooth of phone and speaker search the device in the phone pair the device and connect.
What according to you makes you a good candidate for customer service or technical support job? | As I have experienced in IT and Network Support I just faced the issues in different situation to handle it. So according to me I am a good candidate for tech support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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