Subject: Tech Support Candidate - Faheem Ahmad
From: Faheem Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 07:32:26 -0500

| | Tech Support Test

Name | Faheem Ahmad
E-mail | [email-masked]
Phone Number | (+91) 9911999867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec16 UP
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Relience SMSL LTD | Assistant Manager | 22/01/2020 | 26000
Previous Employer 1 | Teamlease LTD | Service Engineer | 02/08/2018 | 22000
Previous Employer 2 | Gigantic infotel pvt ltd | Lease line engineer | 14/03/2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First to check outage, internet and trouble shooting of on,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Setting
Bluetooth option
Bluetooth open
Check your blutooth name appear
If not discoverable press speaker button

What according to you makes you a good candidate for customer service or technical support job? | According to me i have knowledge of broadband engineer and local networking home and corporate,
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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