Subject: Tech Support Candidate - SUJIT KUMAR YADAV
From: SUJIT KUMAR YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 04:57:11 -0500

| | Tech Support Test

Name | SUJIT KUMAR YADAV
E-mail | [email-masked]
Phone Number | (+91) 7007342762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore But ready to reallocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
aws

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES | CONSULTANT | 31 DECEMBER 2020 | 13000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I WILL CHECK NETWORK CONNECTION IS THERE OR NOT . IF THERE IT IS PROPER PINGING OR NOT THAT WEBSITE .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP 1 - TURN ON BLUETOOTH OPTION MY PHONE
STEP 2 - SWITH ON THE SPEAKER
STEP 3 - IN MY PHONE I WILL SEARCH THAT DEVICE NAME .
STEP 4 . AFTER FIND DEVICE I WILL CLICK ON THAT IT WILL CONNECT .

What according to you makes you a good candidate for customer service or technical support job?

I HAVE GOOD TECHNICAL SKILLS , I CAN GIVE SOLUTION ON ADVANCE LEVEL AS WELL LOW LEVEL .
IF CLIENT DONT KNOW ANYTHING THEN ALSO I WILL TEACH HIM ABOUT THAT STEP BY STEP IN DETAILS AND GIVE HIM SOLUTION FOR HIS / HER QUERY .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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