Subject: Tech Support Candidate - Manjli Sharma
From: Manjli Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 21:00:33 -0500

Tech Support
Test

Name

Manjli
Sharma

E-mail

[email-masked]

Phone Number

(91) 7015765471

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Punjab Patiala

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ienerziger

Sr.
Engineer

6 September 2020

17,334

Previous
Employer 2

Ienerziger

Cse

1 Nov 2018

16500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I will suggested to cx, check the
internet connectivity properly. After that check the link which they want to
explore. It is correct.if corrected then I suggested again to browse on google
or other browser. May it will work.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly,
open the mobile Bluetooth and speaker Bluetooth.

Secondly pair the Bluetooth name . After paired , Bluetooth get
connected

What according to you makes you a good candidate
for customer service or technical support job?

In my
opine, I am good executive for customer service, because I have a great
experience of Samsung and vivo tech support. I have a capabilities how to handle
the customer in good manner

On a scale of 1 - 5 please rate your
fluency in spoken English

3