Subject: Tech Support Candidate - Shreya Jaggi
From: Shreya Jaggi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 14:41:41 -0500

| | Tech Support Test

Name | Shreya Jaggi
E-mail | [email-masked]
Phone Number | (+91) 7840036580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Outlook Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NTT Data | Servicedesk | 30-10-2020 | 30000
Previous Employer 2 | EXL Services | Customer support | 31-01-2017 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting will vary according to error while loading the site. The steps will be:
1. Reload the site
2. Check my internet connectivity
3. Clear cache
4. Restart the computer
If all of these above steps also do not provide me a resolution then will chevk for unwanted malware, virus software or will check if other sites are loading or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on my mobile device and turn on the speaker to be paired
2. Open my bluetooth list of new or available devices
3. Select the desired one
4. Click on the same and tap connect or pair

What according to you makes you a good candidate for customer service or technical support job?

The following skills make me a good fit for the technical or customer support :
1. Interpersonal Skills, Effective Communication with clients
2. Attentive to details
3. Strong customer service ethics
4. Ability to work well with the team
5. Open to all kinds of feedbacks
6. Enthusiasm for continual learning and problem solving, Conflict Resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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