Subject: Tech Support Candidate - Chetna BHola
From: Chetna BHola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 14:36:35 -0500

| | Tech Support Test

Name | Chetna BHola
E-mail | [email-masked]
Phone Number | (+91) 9634012886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | Senior Operatoins executive | | 300000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step is to check I have proper internet connection.
Then I ensure that site domain name is correct or not.
If the problem continues then I will check which kind of error I ma getting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Open Bluetooth of my phone.
Open speaker's Bluetooth.
Click on speakers Bluetooth name after searching for devices.

What according to you makes you a good candidate for customer service or technical support job?

I have a patience to understand customers problem.
I am make sure that problem is solved.
Have good communication skills and know how to interact with customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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