Subject: Tech Support Candidate - vatsal goyal
From: vatsal goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 14:33:33 -0500

| | Tech Support Test

Name | vatsal goyal
E-mail | [email-masked]
Phone Number | (+91) 8439306750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NTT DATA SERVICES | Sr. Rep | 30th Sep | 265000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I will open my network adapter setting check if my computer to connected with LAN or not if it not showing connected I will resolve that problem if it still showing not connected I will check my network configuration setting and resolve it
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first, I will turn on the Bluetooth of the speaker and put it on pairing mode then I will go to the setting of my mobile and go to connection setting in which I go Bluetooth setting and search for available devices then if it finds my speaker I will pair it afterward it should work seamlessly.
What according to you makes you a good candidate for customer service or technical support job? | I have 1yr of experience in customer handling profile so that gives me an edge I am good in handling people and I have good knowledge of IT so I think I will able to resolve the problem of customers efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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