Subject: Tech Support Candidate - krishna nayan singh
From: krishna nayan singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 10:00:13 -0500

| | Tech Support Test

Name | krishna nayan singh
E-mail | [email-masked]
Phone Number | (+91) 7991166414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | kolkatta
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptech education pvt ltd | bolpur | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firset i restart my device then i chek thats my internet is working or not then i try to open google.com or any website if no one website is not opening then i try to reset setting
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st on bluetooth of my phone then on bluetooth of my bluetooth device then i paired with themm after that click on pair .when both device code wass correct its connect automatically
What according to you makes you a good candidate for customer service or technical support job? | i always try to solve problem because my confidene is my big weapon
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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