Subject: Tech Support Candidate - Aley Imran
From: Aley Imran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 08:33:03 -0500

| | Tech Support Test

Name | Aley Imran
E-mail | [email-masked]
Phone Number | (110025) 9891016377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla - 8 KM from the Office
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cureos Healthcare | Asst. Manager IT | 15 Dec 2020 |
Previous Employer 1 | Progressive (Wipro RE) | Server Support | |
Previous Employer 2 | NIIT Technology | Desktop Engineer | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I am not able to access www.ndtv.com, I am facing some error when I open www.ndtv.com, Kindly Resolve the same,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all,
Go to Setting,
Tap the Bluetooth Option,
Turn On Bluetooth,
Then you will find all devices list,
If your speaker is not Listed, Press the button ON,
your speaker that makes it discoverable, It's often a button with a Bluetooth symbol on it, On your mobile Select your speaker (It might be a random product number but should have the speaker's brand name listed) and that's it, Now You are connected,

What according to you makes you a good candidate for customer service or technical support job?

I can say only 3 word,
Honest for my work,
I have Problem solving skills,
I am Confidence,

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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