Subject: Tech Support Candidate - Madhu Kumari
From: Madhu Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 05:28:19 -0500

| | Tech Support Test

Name | Madhu Kumari
E-mail | [email-masked]
Phone Number | (91) 8076975928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asiatech hospitality pvt Ltd | Relationship Manager | Nov | 15200
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First
1.  Use a website down checker.
2.  Use a ping checker.
3.  Run step-by-step diagnostics.
4.  Conduct a Traceroute.
5.  Use network and website monitoring software.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On connection of bluetooth speaker
2.  Turn on the bluetooth on phone.
3.  All available connection will be visible, if not , refresh or make available to search nearby devices.
4.  Pair
5.  Connect

What according to you makes you a good candidate for customer service or technical support job? | Good Listener & Quick solution provider.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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