Subject: Tech Support Candidate - Shashikesh Suman
From: Shashikesh Suman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 05:04:06 -0500

| | Tech Support Test

Name | Shashikesh Suman
E-mail | [email-masked]
Phone Number | (+91) 8809798668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hauz khas
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qube Cinema Technologies Pvt Ltd | Technical Support Engineer | 25-Sep-2020 | 19399
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check about the error (as what kind of it is). If it is related to internet connectivity then I will check whether my system is connected to internet or not. If not, then I will try to make it connect by entering correct password or reconnecting Network cable (it depends).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Turn on bluetooth in mobile phone
2.) Turn on the speaker
3.) Search for speaker's SSID
4.) Select the SSID and aacept the passcode

What according to you makes you a good candidate for customer service or technical support job? | My knowledge and excellence along with the Experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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