Subject: Tech Support Candidate - Avinash Dubey
From: Avinash Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 04:48:08 -0500

| | Tech Support Test

Name | Avinash Dubey
E-mail | [email-masked]
Phone Number | (91) 9372309240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttar pradesh (prayagraj)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Basic remote desktop tech support services.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Hapag Llyod Shipping Industries | Sr. Excutive | Feburary 2019 | 18,000.00
Previous Employer 2 | Marcura India | Excutive Customer support | July 2020 | 24,000.00

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. I will restart the internet connection first and refresh the website by clicking F5 button.

Step 2. I will type the link manually instead of doing copy paste.

Step 3. If Internet Explorer is not able to access the website. I will change the browser site such as (Google chrome/ Mozilla/ Google etc) and try once again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Switch ON the bluetooth speaker.
Step 2. Switch ON the Bluetooth of the Speaker
Step 3. Switch On the Mobile Bluetooth and start searching device.
Step 4. Once bluetooth name appears on mobile bluetooth, I will pair the bluetooth from mobile.
Step 5. Once pairing access I will click on Ok/Done button and allow access.

What according to you makes you a good candidate for customer service or technical support job?

According to me; Understanding Customers query/problem and solving it within less time period.

Giving best service to our customer without taking much time of customer.

Giving extra benifit to our customer which make them get connected to our services.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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