Subject: Tech Support Candidate - MOHD SAKIR SIDDIQUI
From: MOHD SAKIR SIDDIQUI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 04:44:50 -0500

| | Tech Support Test

Name | MOHD SAKIR SIDDIQUI
E-mail | [email-masked]
Phone Number | (91) 9650955380
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New ashok nagar delhi 110096
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDFC BANK | Deputy manager | 4 November 2020 | 35355
Previous Employer 1 | Kotak bank | Deputy manager | 29 April 2019 | 25355
Previous Employer 2 | Weblink in | Customers support | July 2016 | 17750

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:firstly I will check my internet concetivity.
2:-If its conected,then I would go for its speed test.
3:-if its found to be satisfactory then as next,I would clear the cache of the browser, and shall re-try.
4:-Also, will try to check -on at another browser as well

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth of both device
2. On mobile, search the speaker and click on it from the list (if any)
3. Do the pairing process
4. Wait for getting it successfully connected

What according to you makes you a good candidate for customer service or technical support job?

1. Patience
2. Attentive
3. Pro-active for the concern received
4. Should have good knowledge of his domain

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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