Subject: Tech Support Candidate - Ruchir Rathore
From: Ruchir Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 04:05:50 -0500

| | Tech Support Test

Name | Ruchir Rathore
E-mail | [email-masked]
Phone Number | (91) 9310692715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DNV | Deck Off | Dec 2019 | 60000
Previous Employer 1 | My Tech Bay | Tech Support Exec L2 | Aug 2012 | 45000
Previous Employer 2 | MPHASIS AN HP COMPANY | Tech Support Executive L3 | Mar 2011 | 40000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check router if internet LED is lit up or not. and check the cable is connected tightly at both router end & computer end.

2. If internet LED is lit up on router, and cable is also connected securely, then check in network connections in bottom right corner.

3. If network connection is disconnected or limited, then it seems to be a problem with LAN port of computer. LAN adapter needs to troubleshooted for proper drivers, and installed correctly and detected in device manager.

4. If network connection is showing up as "Internet Access" then check if ndtv.com is loading in any other browser or not. Also check if any other webpage (eg. google.com) is loading or not in the same browser.

5. If webpages are loading in an alternate browser, but not in this browser then try resetting the browser, uninstall/reinstall the browser or use alternate browser.

6.If If ndtv.com is not loading in any browser, but other webpages are loading fine, then try to ping ndtv.com.

7. If ping responses are received but page doesn't load then try to load the page by ip address of website. If ping responses failed, then try to ping google.com. If ping is received from google.com, but not ndtv.com, then ndtv may be down temporarily.

8. If page is loading by ip address, but not by url, then try to change DNS settings to another working set of DNS, like google's DNS.

9. Also try resetting Windows Firewall to default settings.

The above steps should be able to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on mobile & headphone
On mobile go to bluetooth settings and open "Scan for available devices".
The headset should show up in the list.
tap on name of headphone and tap on connect
Headphone will usually announce by audio that bluetooth is now connected, and on mobile screen the headphone will show up as connected

What according to you makes you a good candidate for customer service or technical support job? | I am well experienced and can quickly figure out the issue customer might be facing and resolve the it quickly, and efficiently without wasting undue time in needless steps.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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