Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:58:51 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 9771208188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jamshedpur Jhanrkhnad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Jio | Technical help Desk | |
Previous Employer 1 | Amazon | Customer service executive | sept 2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

step 1 -  check the internet connection is properly working or not.

step 2- if the WIFI is disconnected then reconnect it.
step 3 - check whether brower's cache memory is clear.
step 4- delete the history from the browser and start again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

go to On your PC, select Start  then Settings then Devices then Bluetooth & other devices then

Add Bluetooth or other device then

Bluetooth. Choose the device and follow additional instructions if they appear, then select Done.

What according to you makes you a good candidate for customer service or technical support job? | To help the custormer is not my job it's a SERVICE towards nation
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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