Subject: Tech Support Candidate - Apoorv Pandey
From: Apoorv Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:43:01 -0500

| | Tech Support Test

Name | Apoorv Pandey
E-mail | [email-masked]
Phone Number | (125055) 9992897076
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sirsa, Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Programming and Android development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | null | null | null | null
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will see what is the error because there are many errors It may be a sever side problem or client side error. IF the error is on client side (My side) I will check if my internet connection is fast enough or it's slow. Or if the error is on server side I will take appropriate steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on Bluetooth of my phone and afterwards I will turn on the Bluetooth speaker after that I will open my phone's bluetooth setting and scan for nearby bluetooth devices, If my phone shows the bluetooth speaker I will select the bluetooth device and pair it If any popup shows up I will pair it.
What according to you makes you a good candidate for customer service or technical support job? | As an computer science and engineering student I think I'm the ideal candidate for this job because I know most of the things related to debugging and troubleshooting and my English is also good for this job. I also know web and android development that Increases my confidence towards this job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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