Subject: Tech Support Candidate - Shanu Modi
From: Shanu Modi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:42:42 -0500

| | Tech Support Test

Name | Shanu Modi
E-mail | [email-masked]
Phone Number | (91) 8287381393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
VoIP
SQL docker

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reve systems India Pvt Ltd | Software engineer services | Currently working | 20500
Previous Employer 1 | Vayam info solutions Pvt ptd | Tsg | 15sept2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

we can narrow down the cause of the problem.
1. Open a new tab and check to see if you can load another website like google.com

2. If it is open The problem only happens with certain websites:
2.1 If you see any of these error messages, it might just be a problem with browser  cache

3 Try clearing browser cookies and cache
4 If you can't open another site, continue on troubleshooting

5 Launch another browser, like Internet Explorer, and try to open the site you were having problems with.Launch another browser, like Internet Explorer, and try to open the site you were having problems with.

6 403 (Forbidden)  404 (Not Found) 504 (Gateway timeout

7  this might be cache eroor
The connection was interrupted
The connection was reset
The connection has timed out

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on your bluetooth in your mobile phone
Second find device name of bluetooth speaker
Third pair from it
Fourth you have successfully connected.

Note : bluetooth speaker has put it on

What according to you makes you a good candidate for customer service or technical support job?

As I working  since  17 months customer service and I well known that priority is to give the resolution under valuable time and it should be understood by customer .
At the end for our wealth of company customer reviews matter which give reviews to other so that many customers connected with us to expand our company .This is best for our business

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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