Subject: Tech Support Candidate - Saurabh verma Saurabh
From: Saurabh verma Saurabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:41:32 -0500

| | Tech Support Test

Name | Saurabh verma Saurabh
E-mail | [email-masked]
Phone Number | (226012) 7275642984
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Network support engineer L1 | 2 month notice period | 15K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check that my internet connection is OK or not and then I will check  whether I typed correct URL or not after that I will try to open same website from my phone or another pc . If still not works then there will be issue from URL side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- turn on my mobile Bluetooth.
Step 2- turn on my Bluetooth speaker.
Step 3- search my Bluetooth speaker name in mobile .
Step 3- after otp authentication speaker will successfully connected.

What according to you makes you a good candidate for customer service or technical support job? | Good knowledge of technical field and politeness for our clients
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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