Subject: Tech Support Candidate - Nandita Sharma
From: Nandita Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:27:58 -0500

| | Tech Support Test

Name | Nandita Sharma
E-mail | [email-masked]
Phone Number | (75031) 04597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Roamfree Cellular Pvt LTD | NOC Engineer | 15 Days | 25000
Previous Employer 1 | Aegis Telecom | NOC Engineer | |
Previous Employer 2 | TTSL | TSE | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear Customer,

Please restart your device and check your internet connection, make sure your internet is working

After that i will check if the website is down for everybody or just for this customer

If the website is down for this customer, that means its a internet issue

If the website is down for everybody then the website is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Communication Skills
Problem solving skills
Instant reply to the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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