Subject: Tech Support Candidate - Mohd Shadab Ansari
From: Mohd Shadab Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:27:23 -0500

| | Tech Support Test

Name | Mohd Shadab Ansari
E-mail | [email-masked]
Phone Number | (91) 9169786801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBPS GUIDE | Desktop support engineer | currently working | 20k inhand
Previous Employer 1 | Mahendras educational institute pvt ltd | Desktop support engineer | 26 feb 2020 | 15k
Previous Employer 2 | Jetking | Lab Assistant | april 2019 | 12k

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | i will check what type of error and than if there is any network problem than i will check network and if any other problem than i will take step according to error
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first step open bluetooth and then add new device and then identify the device than click that device after this process device wil connect
What according to you makes you a good candidate for customer service or technical support job? | only 1 thing i dont leave my work until i finished it
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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