Subject: Tech Support Candidate - Shiv Shankar Das
From: Shiv Shankar Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:18:00 -0500

| | Tech Support Test

Name | Shiv Shankar Das
E-mail | [email-masked]
Phone Number | (91) 8802688868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fabhotels | Accounts Executive | | 22000
Previous Employer 1 | Interglobe solutions | Process Associate | 7.Aug.2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the error code and message correctly, then I will check my modem whether it's on or off, then I will check whether internet connection light is stable or blinking, after then I will use command ping 192.168.1.1 -t by using command prompt to check average ping and packets. After then I will ping www.google.co.in to check whether I am getting I am getting 100% packets or not. If yes then internet is working if not then I will call ISP to report the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will go to settings to switch on bluetooth, then I will select pair new device, then I will check and select the model of my device and pair.
What according to you makes you a good candidate for customer service or technical support job? | Greet your customer, never say no to your customer, always look best option for your customer, always be polite, explain your product and sell it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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