Subject: Tech Support Candidate - BHAARVI SHARMA
From: BHAARVI SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:16:05 -0500

Tech Support
Test

Name

BHAARVI
SHARMA

E-mail

[email-masked]

Phone Number

(0) 8285050543

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

JANAK PURI New
Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Linux
Hardware -
Advanced
MS SQL database

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

AKASH INSTITUE

TECH SUPPORT ENG

30/11/2020

28000/-

Previous Employer 1

NCRB

CYBER SECURITY
INVESTIGATOR

30/3/2020

25000/-

Previous Employer 2

SBI

TECHNICAL ANALYST

30/06/2019

25000/-

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1) RESTART THE DEVICE.

2) THEN CHECK THE INTERNET CONNECTION.

3) CHECK THE TYPED URL.

4) ALSO CHECK WHETHER SERVER IS DOWN OR NOT .

AND

5) IF I FOUND "ERROR 404" IT'S MEAN PAGE IS DELETED FROM SERVER.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1)POWER ON OF BLUETOOTH SPEAKER.

2)ALSO OPEN PHONE'S BLUETOOTH.

3)SEARCHED AND PAIRED IT BY IT'S NAME.

4)SO,IT'S CONNECTED.

What according to you makes you a
good candidate for customer service or technical support job?

GOOD KNOWLEDGE WITH GREAT EXPERIENCE MAKE ME SUITABLE FOR THIS
POSITION.

On a scale of 1 - 5 please rate your fluency in spoken
English

3