Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 03:05:30 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (0) 9716337091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shakurpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JODO GYAN SHIKSHA | IT Support | | 20900
Previous Employer 1 | Wipro Infotech | Desktop Support | july 2012 | 8500
Previous Employer 2 | Sapphire Digital Printers | Desktop Support | June 2013 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check local area connection
2.ping google .com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

go to the phone setting -then turn it on Bluetooth on or not and make it sure it is on then scan Bluetooth device and click on your speaker Bluetooth device
Note - Make it sure your Speaker Bluetooth is on

What according to you makes you a good candidate for customer service or technical support job? | According to me, one should have a good attitude as well as know good technical
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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