Subject: Tech Support Candidate - Shivam kumar Shivam
From: Shivam kumar Shivam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:43:49 -0500

| | Tech Support Test

Name | Shivam kumar Shivam
E-mail | [email-masked]
Phone Number | (91) 7683003170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Microsoft office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Convergys | | |
Previous Employer 2 | Radisson | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. basically it depends what kind of error is occurring? If its about the internet connection then
- first we should need to check that our computer is active on internet properly or not? If not then need to make sure that internet should need to work properly
- if its not about the internet then start troubleshooting process by performing commands like open the troubleshoot tool in the window and select the appropriate option in it then wait until process get finish.
- once the process done then check if their is any error is still reflecting or not
- in most of the cases we got the solution perhaps we may also not get the solution in rare cases.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the device bluetooth
- then switch on the mobile bluetooth
- open the settings and find the bluetooth device search option.
- connect your mobile with the same bluetooth name device you want to.

What according to you makes you a good candidate for customer service or technical support job?

Prior experience in international chat process in technical support

Qualification in customer handling

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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