Subject: Tech Support Candidate - Aiman Nishat
From: Aiman Nishat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:40:38 -0500

| | Tech Support Test

Name | Aiman Nishat
E-mail | [email-masked]
Phone Number | (+91) 8340440532
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Wipro Limited | Administrator | 09/09/2020 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my device is connected to the internet or not. If it is connected and still I am getting the same error either problem is from my end or the server of the given site is down. I will open that site using other browser. If it gives the same error will clear my browsing history and open the site once again. If the same error occur then I will go to the Ethernet section and den IPV4 and I will check my IP address,Subnet and Route address which is given to the computer device. Will try to change the DNS server address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps include:
Turn on the bluetooth speaker device.
Turn on the bluetooth on my mobile phone.
Search for the bluetooth speaker device(eg: JBL)
Connect.

What according to you makes you a good candidate for customer service or technical support job? | As my previous designation involves Technical Support and Client handling so it will be a plus point for the company. Compared to a fresher or other experience candidate, my experience is an advantage for the mentioned work role in your company
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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