Subject: Tech Support Candidate - DHANANJAY PATHAK
From: DHANANJAY PATHAK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:32:18 -0500

| | Tech Support Test

Name | DHANANJAY PATHAK
E-mail | [email-masked]
Phone Number | (121) 7571827770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MEERUT
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
TELECOM,MS EXCEL,WORD,TALLY ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CINIF TECHNOLOGIES | TECHNICAL SUPPORT EXECUTIVE | PRESENT | 22500
Previous Employer 1 | NEELAM NIDHI LIMITED | ASSISTANT ACCOUNT | 18/10/20 | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check the internet connection and make sure that the connection of internet is fast.After that i will check the website which i put in browser ( i will make sure the browser is updated version).when these all steps were not working then i go through
start>control panel>system>security link>action center>fix problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open a mobile lock>swipe tongle bar>long press on Bluetooth>add new device>select a speaker>connect.
What according to you makes you a good candidate for customer service or technical support job? | Provide satisfactions to customers and excellent services,which helps in making a strong relations with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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