Subject: Tech Support Candidate - Shubham Chaubey
From: Shubham Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:32:01 -0500

| | Tech Support Test

Name | Shubham Chaubey
E-mail | [email-masked]
Phone Number | (221002) 9082884653
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Wipro | Technical support engineer | 14/03/2020 | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart the device

2- check if the internet connection is down

3- Make sure if the same error is showing in some other device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on the bluetooth in the mobile and the speaker
2- Start searching for the bluetooth speakers name in the mobile
3-Once the name is found try to connect the Bluetooth speaker with the mobile Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

I have an experience of one year and one month in  wipro, where I have worked under extreme pressure that has exposed me to handle pressure situation, I have handled five customers at a time via Chat , I have worked in 24*7 shift with rotational fixed off.
I have the required skills and communication skills is an added advantage to that

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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