Subject: Tech Support Candidate - rahul verma
From: rahul verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:31:42 -0500

Tech Support
Test

Name

rahul
verma

E-mail

[email-masked]

Phone Number

(+91) 7388854440

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Sec 42

Which
best describes your Technical Support capabilities

I don't
have experience or skills for Technical Support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sri Hans Energy Systems Pvt Ltd

System Engineer

06-07-2020

22500

Previous Employer 1

Franciscan Solutions Pvt
Ltd

IT
Executive

07-02-2019

16500

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
Firstly I will check i had an active internet connection.

2. If the Problem still continues i will try to clear cookies and try again. Or
try to open the website on different browser.

3. Check if the website is down for everybody. then try after some time.

4. Finally restart my Computer.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Check
for the Speaker is properly powered and the Bluetooth is on for pairing new
devices.

2. Check for the Bluetooth Speaker in my mobile's Bluetooth Available
devices.

3. Pair the mobile with the Bluetooth speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

My positive attitude towards customer and willingness to help
someone by providing the correct resolution or information. Maintaining
professional relationship with the customer. And my Enthusiastic approach for my
work.

On a scale of 1 - 5 please rate your fluency in spoken
English

4