Subject: Tech Support Candidate - Amol Gawali
From: Amol Gawali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:08:22 -0500

| | Tech Support Test

Name | Amol Gawali
E-mail | [email-masked]
Phone Number | (91) 9511785119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IOConnect Software Solutions | Technical support Executive | | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I have check the internet connection.

Check which type of error occurred while uploading the page.

I have clear the browser cache and then trying to open website.
I have also check domain name and website name is correct or not.

Check the browser update and update the latest version of the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Start the Bluetooth of your mobile and speaker.
2. Pair both the speakers and mobile using the Bluetooth mode.
Make sure Bluetooth is on of both the devices.
Kindly accept the pairing request and connect to your speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have 2 years of experience in Technical support. I have solve the customer queries on immediate basis.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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