Subject: Tech Support Candidate - Ankush Bhat
From: Ankush Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:03:26 -0500

| | Tech Support Test

Name | Ankush Bhat
E-mail | [email-masked]
Phone Number | (+91) 8447170893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh pvt. Ltd | Tech customer support | | 17500
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will open a new tab and check if I am able to load another website or not.
If I’m able to open other sites then this problem only happens with certain websites.
If I’m not able to open any website then I will try to open www.ndtv.com from other browser (like internet explore or Firefox).
In case of the website is still not opening in other browsers then I will clear the cache and cookies of the browser (if using google chrome there is option of 3 dots in corner after that there is option of setting in setting I will be able to see the option of clear cache and cookies).
I will also check the Internet connection if I am not able to open any website on any of the web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect Bluetooth, switch on the Bluetooth speaker and then open your mobile setting. In setting find the option of Bluetooth. Keep the Bluetooth on and find the nearby Bluetooth device (list is available below on same page). Find the name of Bluetooth device and click on paid. Device will get paired and will successfully get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have experience of around 1 year and 10 month and I have also done diploma in computer science. I really love to learn new things and I’m sure that this field let me to learn new thing everyday. I love to search for the new gadgets that get launched globally or in india.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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