Subject: Tech Support Candidate - Narendra Pal
From: Narendra Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 02:00:13 -0500

Tech Support
Test

Name

Narendra
Pal

E-mail

[email-masked]

Phone Number

(+91) 8932088508

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gorakhpur

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Next Education Pvt Ltd

Manager - CEG

29400

Previous Employer 1

Franciscan Solutions Pvt
Ltd

Area Admin

15/03/2020

21500

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1:
Introduction

Step 2 : Get user details

Step 3 : Ask for the problem he/she is facing with a proper screenshot or error
details.

Step 3 : After checking the problem, advice to check the internet connection
then internet speed after this advice to delete cache files or try with another
web browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 : Mark ON your both bluetooth devices.

Step 2 : Check Available devices in your mobile phone.

Step 3 : Select your device that you want to connect.

Step 4 : You will get a beep sound after getting connected or it will shows
connected in your device.

What according to you makes you a good candidate
for customer service or technical support job?

Who can
easily understand the issue of customer and provide the solution with a proper
and easy way.

On a scale of 1 - 5 please rate your fluency in spoken
English

3