Subject: Tech Support Candidate - Manoj Kushwah
From: Manoj Kushwah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:58:17 -0500

| | Tech Support Test

Name | Manoj Kushwah
E-mail | [email-masked]
Phone Number | (474001) 9039460829
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gwalior,Madhya Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Econ express | Exicutive | Working | 17000
Previous Employer 1 | Smaaash intertenment Pvt lmt. | Exicutive | 05/09/20 | 14000
Previous Employer 2 | The supreme lmt. | Desktop support | 30/07/19 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly l will check internet connection & then also not resolve, then I will clear the browser history. After that not resolve then check host name & delete host name & then check.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will on the mobile bluetooth & then check the bluetooth network list, in the list show  the speaker bluetooth name according to company.
What according to you makes you a good candidate for customer service or technical support job? | My nature is very friendly. My experience is pulse point for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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