Subject: Tech Support Candidate - Sumit Soni
From: Sumit Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:53:06 -0500

| | Tech Support Test

Name | Sumit Soni
E-mail | [email-masked]
Phone Number | (91) 8305459576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
Mobile Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT services | Junior Engineer (Tech Support) | 30 Nov | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will Check the URL entered is correct or not, Then i will Check in another browser then i will clear cache and cookies of browser then if still issue not resolve I will Check the network settings,Etc
Please list the steps to connect a Bluetooth speaker to your mobile phone. | For connecting a Bluetooth Speaker firstly Press and hold speaker button till it starts blinking red and blue light to make sure visibility mode enabled for connecting a device then i will enable Bluetooth of mobile and enable visible to all devices and pair from the list of devices.
What according to you makes you a good candidate for customer service or technical support job? | I am not quite sure about a good candidate but yes i would like to say i chosen this profile because i like to Interact with new peoples and as a interest part of me I like technical troubleshooting or to resolve any technical issue for my own before entering to this kind of job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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