Subject: Tech Support Candidate - Harish Chand
From: Harish Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:52:02 -0500

Tech Support
Test

Name

Harish
Chand

E-mail

[email-masked]

Phone Number

(011) 8744010287

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Policy bazaar

Sales consultant

Sep 2020

23000

Previous Employer 1

Care tel infotech pvt
ltd

Customer support executive

Mar 2018

17000

Previous Employer 2

Na

Na

Ns

Na

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connection and try
again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on the switch of Bluetooth speaker then
turn on the Bluetooth sign switch and mobile phone Bluetooth then search for
name of Bluetooth speaker when found name connect it.

What according to
you makes you a good candidate for customer service or technical support
job?

Good candidate Will always take care the solution of the
customer so that customer will be happy.

On a scale of 1 - 5
please rate your fluency in spoken English

3