Subject: Tech Support Candidate - ali Faheem
From: ali Faheem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:49:01 -0500

| | Tech Support Test

Name | ali Faheem
E-mail | [email-masked]
Phone Number | (+91) 9319730739
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Abul Fazal Enclave
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Accenture Service | SW/app/ cloud tech support associate | 13feb2020 | 35000
Previous Employer 2 | EXL Service, Noida | Customer Care Support | 14july2014 | 12000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In that case I'll follow some steps given below:-
1. Restart My Device- Many basic problems can be solved simply by restarting device. This clears caches, and forces the device to re-load the program or web page that might be having issue with, rather than use something that may be partially wrong.
2. Make Sure the Internet Connection Works- Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3. Check if the Website is Down for Everybody or Just Me- It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that.
Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me". On the site, type in the website address you're having problems reaching, then then push Enter or Return. Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | I’m definitely a people person! I love talking to people from different backgrounds, finding out about their lives and helping them find solutions to their problems. I was voted Most Outgoing at my last job and small talk is one of my talents.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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