Subject: Tech Support Candidate - Shalabh Mishra
From: Shalabh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:39:32 -0500

| | Tech Support Test

Name | Shalabh Mishra
E-mail | [email-masked]
Phone Number | (+91) 9935570250
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | C Block, Rajajipuram Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saven Nova Technologies Private Limited | Network Engineer | | 24563
Previous Employer 1 | Microland Limited | Engineer EUS | 10/05/2018 |
Previous Employer 2 | Infosoft Digital Design and Systems | Engineer | 10/09/2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check for the incorrect web address i.e the address I’m trying to reach is correct or not. Secondly, I’ll check whether the internet is working on my system or not. Lastly, I’ll check with my IT team whether the site that I’m trying to reach is allowed or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the bluetooth device. Go to settings on your phone and make sure that the bluetooth is on. Then, scan for the available devices nearby. As soon as the scanning is complete, you will see your Bluetooth speaker in the list. Click and connect to the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have vast experience in handling customer queries whether it is technical or non-technical. I have worked in various domains so the knowledge and the experience of handling tricky customers is also present in me.My USP is my convincing skills which I believe is very important in profiles such as technical support or customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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