Subject: Tech Support Candidate - Himanshu Sati
From: Himanshu Sati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:33:31 -0500

| | Tech Support Test

Name | Himanshu Sati
E-mail | [email-masked]
Phone Number | (+91) 8851177240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kalkaji , Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mitra Medical Services LLP | Sales % Service Engineer | Currently working | 24500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - I will check my internet connection.

Step 2 - If my internet is working. I will check in my browser settings that if that website is blocked.

Step 3 - I will check with the firewall or antivirus. If any one of them is blocking. I will unblock it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Turn on bluetooth speaker.

Step 2. Put the speaker in bluetooth pairing mode.

Step 3. Open your bluetooth in mobile phone & turn visibility to on in your mobile.

Step 4. Start scanning your nearby bluetooth devices.

Step 4. Tap on connect on your bluetooth speaker name. It will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I feel good to help people when they are stuck in any problem. I always try to find solutions for them. And i having 3 years experience in service industry & customer handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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