Subject: Tech Support Candidate - Lalit Kumar
From: Lalit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 01:29:55 -0500

| | Tech Support Test

Name | Lalit Kumar
E-mail | [email-masked]
Phone Number | (91) 8447253202
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eagle information | Network engineer | Not mentioned | 32000
Previous Employer 1 | Collabra technology | Network support | 2020 | 27000
Previous Employer 2 | Sai sun group | Network engineer | 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Fast I check network  connections  and then try to ping DNS. If  we can't  ping the system check DNS settings and re enter. If they ping then try to firewall option.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings and find  connections  option  and then click  on bluetooth option  and find the list all available  bluetooth  name  and select  the bluetooth  which one name showing bluetooth list and  you connected .
What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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