Subject: Tech Support Candidate - Mohd Shamim Alam
From: Mohd Shamim Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Dec 2020 00:51:14 -0500

Tech Support
Test

Name

Mohd Shamim
Alam

E-mail

[email-masked]

Phone Number

(06257) 243376

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shaheen Bagh,
Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Genpact India Pvt Ltd

Process Developer

20-Jan-2021

26000

Previous Employer 1

Adecco

Consultant

26-Dec-2018

34000

Previous Employer 2

Accenture Service Pvt
Ltd

Senior Process Associate

17-Jun-2017

25000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will check my internet connection and make sure
that my Internet Connection is working fine. Open my browser. In the address bar
at the top, type in www.ndtv.com, then push Enter. Make sure i am able to load
the website. If, still unable to open then open my browser and my internet
connection is working fine. I will remove or delete my browser history. After
deleting all the caches file and close my browser. Now open my browser and key
www.ndtv.com. Thank you

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Switch On
your Bluetooth speaker.

Unlock you mobile and go to setting, Switch On the mobile's Bluetooth.

Click on new pair.

and select the Bluetooth speaker device appear on mobile phone Bluetooth
screen.

Now wait till connection setup with you speaker.

Once pair done then you can able to listen voice, song via speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I am quit
good in query handling, carrying the knowledge of Operating system, MS office,
Outlook.

On a scale of 1 - 5 please rate your fluency in spoken
English

3