Subject: Tech Support Candidate - ADITYA DUBEY
From: ADITYA DUBEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 22:56:59 -0500

| | Tech Support Test

Name | ADITYA DUBEY
E-mail | [email-masked]
Phone Number | (+91) 7060489811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Software Analyst | NA | 27200
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check for the url provided, and try again if still not able to login, I will try opening in new window and Incognito window.
But if the problem still persists I will connect with the network administrator to allow me to access this website since this could be possibly the reason why I am not able to access the website in the office.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will turn the bluetooth speaker on and turn the bluetooth on in the speaker and then open my phone and turn on the bluetooth to connect with
the speaker.

What according to you makes you a good candidate for customer service or technical support job?

I have pretty much good experience in interacting with the clients across the globe and able to understand and fix their issues smoothly.
Also as I have worked in L2 support for a while where we had to deal with the customers query and help them find a solution for that.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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