Subject: Tech Support Candidate - Rajat Kumar Mishra Rajat
From: Rajat Kumar Mishra Rajat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 06:21:56 -0500

| | Tech Support Test

Name | Rajat Kumar Mishra Rajat
E-mail | [email-masked]
Phone Number | (+91) 9368750991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N Link Tech | Technical support specialist | Today | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check network is connected Or not.
2. If connected then getting ping reply on cmd Or not.
3. If getting reply then restart router.

1- network not connected then will troubleshoot the network problem with computer.

2- If not getting ping and does not work after restarting the router problem is from isp.

There will also a situation where we try changing the dns to universal dns.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on speaker and it's Bluetooth

Turn on Bluetooth on phone and search for available devices.

Select your device name with which you want to connect you phone.

Enter the pin if provided.

Done

What according to you makes you a good candidate for customer service or technical support job? | I am a good candidate for customer service or technical support job as I like to talk people and help them. I am also having more then 3 years experience as technical support specialist.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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