Subject: Tech Support Candidate - Prateek Rathore
From: Prateek Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 04:57:58 -0500

| | Tech Support Test

Name | Prateek Rathore
E-mail | [email-masked]
Phone Number | (+91) 9370113707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore M.P.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onward technologies limited | Technical author | | 29000
Previous Employer 1 | Bansal Consultancy Services | Technical author | Nov 2017 | 16000
Previous Employer 2 | Anant pharmacs and packaging systems | GET | Dec 2015 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will check, did i write correct Web address, then check my internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on Bluetooth speaker
2-Bluetooth turn on of my phone
3-Search for all available devices in my phone.
4-Select Bluetooth name of my Bluetooth speaker.
5-Click on pair.

What according to you makes you a good candidate for customer service or technical support job? | I have experience of 5 years in customer support, in all my previous jobs i have interact with end users and solve their issues over mail or physically.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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