Subject: Tech Support Candidate - Dibyanshu Jha
From: Dibyanshu Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 03:10:50 -0500

Tech Support
Test

Name

Dibyanshu
Jha

E-mail

[email-masked]

Phone Number

(+91) 7762984544

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Rasik Besra Memorial
Trust

Digital Media Manager

December 2019

30000

Previous Employer 2

Shree Alka Entertainments Pvt.
Ltd.

Digital Media Asst. Manager

August 2019

24000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Primarily I'll check whether the URL is correct
or not then I'll look after the Internet connectivity if both (URL &
Internet Connectivity) is right then I'll restart my computer because it clears
caches, and forces the device to re-load the program or web page. After these if
the website still have an error then I'll check the website is down for
everybody or just for me.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings in your mobile phone.Tap the Bluetooth option.Turn it on. If previously
the speaker was connected to your phone then it'll be  connected automatically
otherwise make your speaker discoverable and refresh your bluetooth list on your
phone. Pair the speaker with your phone now the speaker is connected to your
mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

A
customer service candidate should have the a aproachable
personality,honest,confident passionate for work assigned.Must have commnication
skills,conflicts resolving skills, stress tolerance and resilience. Lastly he/
she should grasp new concepts easily and as I know myself I've all the
characteristics that makes me a good candidate for the job.

On a scale of 1 - 5 please rate your fluency in spoken
English

4