Subject: Tech Support Candidate - Ankit Agrawal
From: Ankit Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 02:30:34 -0500

| | Tech Support Test

Name | Ankit Agrawal
E-mail | [email-masked]
Phone Number | (91) 9897675451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mathura
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cognizant | Senior executive | 01/10/2016 | 25000
Previous Employer 2 | Dishtv | Executive | 01/01/13 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Entering proper address or not
check network is proper
Remove cookies and history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth on my phone make it visible to near by devices search the devices

Select the proper name of Bluetooth to connect enter pairing key

Done

What according to you makes you a good candidate for customer service or technical support job?

Good analysis and listening skills
Good learning skills
Hold over basic technology

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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