Subject: Tech Support Candidate - deepak Joshi
From: deepak Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Dec 2020 01:05:30 -0500

| | Tech Support Test

Name | deepak Joshi
E-mail | [email-masked]
Phone Number | (91) 9953891329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Loni Gzb Uttarpardesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
na

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pine labs | team lead | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In this case, first i will check internet connectivity on system, if internet is working perfectly then will try to open website through other browser like google chrome.

if website is opening perfectly on google chrome then i will upgrade or download new internet browser on system or mobile.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first open Bluetooth of speaker then open mobile setting, open Bluetooth option on mobile, there must be showing paring Bluetooth device with name, connect your Bluetooth speaker and enjoy your music.
What according to you makes you a good candidate for customer service or technical support job? | who can listen customer query calmly and ability to compose a good technical support without getting irritate and most important is candidate must be proactive on work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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