Subject: Tech Support Candidate - Vishvajeet Dwivedi
From: Vishvajeet Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 12:47:44 -0500

| | Tech Support Test

Name | Vishvajeet Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 8800345789
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Garhi, East Of Kailash, South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digicare Services Limited | Service Center Manager | Currently working | 20k
Previous Employer 1 | HCL Services Limited | Associate | 20th December 2016 | 14k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When i will open website and if i found an error, at that time, i will check internet connection and their speed. if found OK, then will check browser settings permissions in their browser settings, if found OK, then will check with another browser which will be available in PC. After this all, issue will get resolved
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power ON the bluetooth speaker --> Go to bluetooth connectivity option in phone --> click on device scanning option --> when bluetooth speaker option will be found in phone after scanning, then click on it after that pairing request will be found. Click on OK after that bluetooth speaker will get connected
What according to you makes you a good candidate for customer service or technical support job? | Polite and timely response  to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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