Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 12:39:52 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 9033632329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
RF

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance Jio Infocomm Ltd | Telecom Executive | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my network connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn On Bluetooth Speaker
2) Then get to the mobile phone and enter into settings to turn on bluetooth option
3) Pair the connection with the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

100% troubleshoot

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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