Subject: Tech Support Candidate - Ranjeeta Chatterjee
From: Ranjeeta Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 12:07:27 -0500

Tech Support
Test

Name

Ranjeeta
Chatterjee

E-mail

[email-masked]

Phone Number

(981) 0165841

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Vishwas Nagar, Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
VoIP
VPN

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Incedo Technologies

Technical Support
Engineer

16 November 2020

35k

Previous
Employer 1

IYogi Technical Services

Technical Sales
Executive

April 2014

55k

Previous Employer 2

Open Solution Software
Services

Associate

April 2010

25k

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.  Check for error message.

2.  Change the browser.

3.  Delete cache and cookies.

4.  Try opening the website on Incognito Mode.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on Bluetooth on both the devices.

2. Go to Settings option on the phone.

3. Connect to the Speaker.

What according to you makes you a
good candidate for customer service or technical support job?

Ability to comprehend the users and communicate effectively
without using technical jargon.

On a scale of 1 - 5 please rate your
fluency in spoken English

5