Subject: Tech Support Candidate - RAJIV MOHAN
From: RAJIV MOHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Dec 2020 08:14:00 -0500

| | Tech Support Test

Name | RAJIV MOHAN
E-mail | [email-masked]
Phone Number | (7906) 903965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Panacea | Senior Executive | 12.06.2020 | 36,800
Previous Employer 1 | India Glycols Ltd | Executive | 31.08.2019 | 22600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check weather internet connection is on or off.
2)Is website is blocked by system firewall or antivirus.
3)Weather the website complies Country's Web policies.
4)Is the website not opening on single web browser or on all browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on Power button and Bluetooth of Bluetooth speaker.
2)Switch on Bluetooth  of mobile phone. For this go to Settings>Connections>Bluetooth> Switch on.
3) in Search panel Bluetooth speaker's  device name appear. Click on device name to connect.
4) Successful connection between mobile and speaker will intimated with default IVR/sound.

What according to you makes you a good candidate for customer service or technical support job?

1)Communication skills
2) For technical support, thorough practical knowledge all  technical aspects relative to job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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